Terms & Conditions


  • All goods remain the property of Enflair unless paid for in full
  • All goods must be fully paid for before deliveries or pick ups
  • An order is only considered as being made when payment is cleared by the accounts department. This is particularly important for bank transfers, which may take up to a few business days to clear.

Purchases and pricing

  • Enflair reserves the right to cancel any order for any reason, including errors in pricing, unavailability of products or errors in the product information, delivery pricing or ordering errors. We will notify you via the contact information provided if this were to happen.
  • All pricing on our website is displayed in AUD and includes GST where applicable.
  • Delivery charges, when they apply, will be calculated at checkout.
  • Prices of products and prices associated with delivery or other charges displayed on this website are current, but may change at any time and are subject to availability.
  • The purchaser is responsible for any taxes, duties or other liabilities imposed by any government agency on purchases acquired or ordered by you from this website.
  • Discount codes may only be used once per purchase unless otherwise stated, if the discount code has no expiry date it is valid for two weeks. Expired discount codes cannot be used. Discount codes cannot be swapped for cash or products. Discount codes should be confidential unless otherwise advised by us. We reserve the right to revoke a discount code if we believe it has been misused in relation to its intended purpose or for any reason.
  • Purchases which may be considered as potentially fraudulent may not have goods dispatched until we are able to successfully contact the purchaser and we are satisfied that the cardholder identification has been achieved and that our Fraud Protection Process is completed.

Colour / Image Disclaimer

The information provided on this website is for general information purposes and use only. Every endeavour is made to keep the product information complete and correct, however the customer is responsible for ensuring the product they purchase is suitable for their specific requirements. For personalised service and recommendations, please contact us via email. Please note any advice given by our staff will be based on the information provided at the time by the customer and therefore Enflair will only be responsible for correct advice per that information, not the actual situation.

Despite every effort to provide accurate images of each product’s colour and design, actual colours and design may vary slightly, due to different device screen settings, the lighting in the installation location, different angles and distances when looking at the product, slight differences in product finishes over time and other factors. Enflair will not accept responsibility for any colour, design differences or cosmetic imperfections that are not factory faults. In purchasing from Enflair, you agree to accept the small risk that there will be a slight variation between the actual colour and design, and the representation on our website. In addition, please be aware that colours and textured finishes often vary between manufacturers; for example slightly different shades of ‘White’, different degrees of shininess and different looks and feel for material.


  • It is the purchasers responsibility to check all products on delivery or pick up. For pick ups or local deliveries provided by Enflair, staff will open and inspect with the purchaser all products which are deemed fragile or at risk of damage in transit. Any product found damaged on delivery or pick up will be replaced within a reasonable time. Incorrect delivery or damaged goods which are outside the scope of the checks must be notified to Enflair within 24 hours (1 day) of receipt of products. Claims not reported within the time frame will not be accepted.
  • For purchases which are fulfilled with third party freight providers, it is the customers responsibility to check all items within 24 hours and contact Enflair with any damage claims within this 24 hour period. Damage claims after this period will not be accepted.
  • Once delivery documents are signed for, it will be deemed to confirm the receipt of the correct goods, in the correct quantities and in good condition. No claims of short supply will be entertained once goods have been signed for or reported as received.
  • For third party courier deliveries absolutely no consideration what so ever will be given to lost items where the loss is notified after 5 days of delivery.  
  • It is the installers responsibility to check for any visual defects before installing products, claims for products may not be entertained if it is deemed cosmetic and/or the product has already been installed. It is a requirement that the customer does not install a product that they are not happy with.
  • Any goods sold which require installation by a licenced tradesman, such as electrical or plumbing fixtures, must be installed by a licensed tradesmen and the purchaser is responsible for keeping the licence and company information for the installer in the event of a warranty claim.
  • No claims will be entertained once products are installed. 


  • All products are covered with a minimum of 12 months warranty from date of purchase. Some goods may contain a warranty that is longer and this may vary with each individual product. 
  • Warranty can only be claimed with a receipt or otherwise with proof of identity and internal purchase records. We recommend that you keep a copy of your receipt for a reasonable time frame. 
  • Warranty does not cover the general wear and tear of products. Nor does it cover the inadequate cleaning and maintenance of products. 
  • Warranty service call fees may apply if an item is deemed as not requiring repair or replacement due to defects covered by warranty.


  • Enflair will not store products longer than 7 working days unless prior arrangements are made.
  • Enflair will store products without further charges for a maximum of 4 weeks.
  • Should Enflair agree to store goods on behalf of a purchaser, full payment of invoice must be received within 30 days of purchase date and Enflair will not accept responsibility for damage which may occur in the timeframe agreed upon.
  • For online pick ups, once the order is marked as 'ready for pick up', you have 14 days to pick up. Storage fees will apply if not picked up within the 14 days. 


  • Enflair will only refund for goods that cannot be supplied, are deemed not fit for purpose or if an alternative cannot be offered. 
  • Refunds are provided where required by Australian Consumer Law, such as for faulty or not fit for purpose products. Returns and refunds are not provided for change of mind.